Base Compound
Privacy Policy
Last updated: 7 November 20261. WHO WE AREBase Compound ("Base Compound", "we", "us" or "our") is an app development studio. We design, build and publish mobile and web applications (our "Apps") and operate the website basecompound.com (the "Website"). Together, the Apps, the Website and any related support we provide are our "Services".This Privacy Policy explains what personal information we collect when you use our Services, how we use and share it, and the choices and rights you have. Base Compound is the party responsible (the "data controller") for the personal information described here.Some Apps may have their own privacy notice or in-app disclosures with app-specific details. Where an App has its own notice, that notice applies together with this policy, and the App-specific notice prevails if the two differ.By using our Services, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use our Services.Questions about this policy can be sent to [email protected].2. INFORMATION WE COLLECTWe collect only what we need to run, support and improve our Services. What we collect depends on which App you use and which features you turn on.Information you give us
- Contact details, such as your name and email address, when you email us, fill in a form on the Website or contact support.
- Account information, such as username, email and password, if an App offers accounts.
- Content you create, such as notes, settings, preferences or files you enter into an App.
- Feedback and correspondence, including survey answers, reviews and support messages.Information collected automatically
- Device information, such as device model, operating system and version, language, time zone and app version.
- Usage information, such as features used, screens viewed, session length and in-app actions.
- Diagnostics, such as crash logs and performance data.
- Identifiers, such as an app-specific installation ID or, only where you allow it, an advertising identifier (IDFA on iOS, Advertising ID on Android).
- Website data, such as IP address, browser type, pages visited and referring pages, collected through cookies and similar technologies.Information from permissions you grant
Some Apps may ask for access to your camera, photos, microphone, location, contacts, notifications or health data to make a feature work. We ask before accessing these, use them only for the feature you are using, and you can withdraw access at any time in your device settings.Information from third parties
- App stores (Apple App Store, Google Play) share purchase and subscription status with us. We do not receive your full payment card details.
- Sign-in providers (such as Sign in with Apple or Google) share basic profile information, like your name and email, if you choose to sign in with them.3. HOW WE USE YOUR INFORMATIONWe use personal information for the following purposes. Where the GDPR or similar laws apply, the legal basis for each is shown in brackets.- Provide the Services: run App features, save your content, sync across devices and process purchases. (Performance of a contract)
- Support you: answer emails and troubleshoot problems. (Performance of a contract; legitimate interests)
- Improve and fix: analyse usage, diagnose crashes and test new features. (Legitimate interests)
- Keep things secure: detect fraud, abuse and unauthorised access. (Legitimate interests; legal obligation)
- Communicate: send service notices, and marketing only where you opted in. (Legitimate interests; consent for marketing)
- Advertising (ad-supported Apps only): show ads and measure ad performance; personalised ads only with your permission. (Consent)
- Comply with law: respond to lawful requests and keep tax and accounting records. (Legal obligation)We do not sell your personal information, and we do not use it to make decisions that have legal or similarly significant effects on you based solely on automated processing.4. HOW WE SHARE INFORMATIONWe share personal information only in the following cases:- Service providers who process data on our behalf under contract, such as cloud hosting, databases, analytics, crash reporting, email and customer support tools. They may use the data only to provide services to us.
- Platform providers, such as Apple and Google, which handle App distribution, purchases and subscriptions under their own privacy policies.
- Advertising partners, in ad-supported Apps only, who may collect device identifiers and usage data to serve and measure ads. Personalised ads are shown only where you have given permission.
- Legal reasons, when we believe in good faith that disclosure is required by law, court order or government request, or is needed to protect the rights, property or safety of Base Compound, our users or others.
- Business transfers, if Base Compound is involved in a merger, acquisition, financing or sale of assets. We will tell you if your information becomes subject to a different privacy policy.
- With your consent, for any other purpose we describe to you when we ask.5. THIRD-PARTY SERVICESOur Apps may use third-party software development kits (SDKs) and services, for example for analytics, crash reporting, authentication, cloud storage or advertising. These may collect information directly from your device under their own privacy policies. Each App's store listing and any App-specific notice identify the main third-party services it uses.Our Services may link to websites or services we do not operate. We are not responsible for their privacy practices, so please review their policies.6. INTERNATIONAL TRANSFERSWe and our service providers may store and process information in countries other than where you live, including India, the United States and the European Union. Those countries may have different data protection laws. Where required, we use appropriate safeguards for these transfers, such as the European Commission's Standard Contractual Clauses.7. HOW LONG WE KEEP INFORMATIONWe keep personal information only as long as needed for the purposes in this policy:- Account and App content: while your account is active, then deleted or anonymised within 90 days of you deleting your account, unless you ask us to delete it sooner.
- Support emails: up to 3 years after the conversation ends.
- Analytics and diagnostics: in aggregated or pseudonymised form, generally no longer than 26 months.
- Purchase and legal records: as long as tax, accounting or other laws require.Data stored only on your device stays there until you delete it or uninstall the App.8. SECURITYWe use reasonable technical and organisational measures to protect personal information, including encryption in transit, access controls and the security features of our hosting providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a data breach affects your personal information, we will notify you and the relevant authorities as the law requires.9. YOUR CHOICES AND RIGHTSDepending on where you live, you may have the right to:- Access the personal information we hold about you and get a copy.
- Correct information that is inaccurate or incomplete.
- Delete your information.
- Restrict or object to certain processing, including processing based on legitimate interests.
- Data portability: receive your information in a structured, machine-readable format.
- Withdraw consent at any time, without affecting processing that happened before.
- Opt out of marketing by using the unsubscribe link in any marketing email.
- Nominate someone to exercise your rights if you die or become incapacitated (India).
- Complain to your local data protection authority, or in India to the Data Protection Board of India, if you are unhappy with how we handled your information.Regional notes
- EEA, UK and Switzerland: the rights above apply under the GDPR and UK GDPR.
- India: we process digital personal data in line with the Digital Personal Data Protection Act, 2023. You may contact us with grievances at the email below.
- California and other US states: you may have rights to know, delete and correct personal information, and to opt out of the "sale" or "sharing" of personal information for targeted advertising. We do not sell personal information. We will not discriminate against you for exercising your rights.Device controls
You can manage App permissions, limit ad tracking, reset your advertising identifier and turn off notifications in your device settings. On the Website, you can block or delete cookies through your browser.How to make a request
Email [email protected] with the subject "Privacy Request" and tell us which App you use. We may need to verify your identity before acting. We aim to respond within 30 days. Where an App lets you delete your account in-app, you can also do it there.10. CHILDREN'S PRIVACYOur Services are not directed at children under 13, or under the minimum age in your country (for example, 16 in parts of the EU and 18 in India). We do not knowingly collect personal information from children below that age without verifiable parental consent. If you believe a child has given us personal information, contact us and we will delete it.11. CHANGES TO THIS POLICYWe may update this Privacy Policy from time to time. We will post the updated version on basecompound.com and change the "Last updated" date at the top. If we make material changes, we will notify you through the App, the Website or by email before they take effect.12. CONTACT USIf you have questions, requests or complaints about this Privacy Policy or our data practices, contact us:Base Compound
Email: [email protected]
Website: basecompound.com